Authorised service coordination: the warranty kept intact, from a single point of contact
On an in-warranty engine, work done at the wrong service can void the warranty; but you don't want to chase the appointment, attendance and paperwork of an authorised service for every routine job either. Care separates the two: for warranty work we coordinate the authorised service (appointment, attendance, record - the warranty stays intact); routine work outside the warranty is done by our own specialist team, to our evidence standard. You see clearly in the quote which is which.
Scope
Volvo Penta
Authorised-service appointment, attendance and warranty record; routine work outside cover by our own team
Yanmar
The authorised-service process for warranty work; hour-based tracking for scheduled servicing
Cummins / MAN
Brand service coordination and original-part supply
Generator (Onan, Kohler, Fischer Panda)
Brand servicing and fault processes
Warranty tracking
Warranty cover, term and conditions tracked in your panel
Part supply
Original parts; with brand and serial number, the invoice in your file
How it works
Cover assessment
Whether the job falls under the warranty or is routine work outside cover is established - stated clearly in the quote.
Service coordination
For warranty work the authorised-service appointment, attendance and record are ours; outside cover, our own team.
Documented handover
The make/serial number of the parts used and the test readings are logged to your file with the hour record.
See the proof
Example: the right address for an in-warranty engine
On a Volvo Penta still under warranty, the servicing was directed to the authorised service (the warranty was kept intact); the anode and shaft-seal work outside cover on the same haul-out was done by our own team - one haul-out, one point of coordination. (The real case will be added at launch.)
FAQ
On my in-warranty engine, who does the work - you or the authorised service?+
Warranty work is done by the authorised service and we coordinate it (appointment, attendance, record) - the warranty isn't voided. Routine work outside cover is done by our own team to our evidence standard; you see clearly in the quote which is which.
Do I have to take it to the authorised service?+
Only for warranty work is it essential; once the warranty has ended, or for routine work outside cover, the choice is yours. Most scheduled servicing (oil, filter, impeller) falls outside cover and is done faster by our own team, to the same quality standard.
What if there's no brand service in Göcek?+
If there's no authorised point in the area, the process still runs through us: the appointment with the nearest authorised service, the boat or part logistics and the record coordination are ours - you deal with a single point of contact.
Do you use original parts?+
Yes; the brand and serial number are stated in the quote, and the invoice is added to your evidence file. Where there's a sensible aftermarket equivalent, it's offered as an alternative - the decision is yours.
How will I know when servicing is due?+
Your engine/generator hours are logged in your panel; as servicing approaches by the manufacturer's criteria the system reminds you - the burden of tracking isn't on you.
Let us see your boat on site
Start with a free introductory check; both the quote and the decision in writing.
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